Event Details

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Objectives:

• Deliver HR with World-Class Service: Apply Disney-inspired customer service techniques and have employers and employees alkie see you as a transformative HR professional.
• Recognize the Impact of Recognition: Learn how acknowledgment strengthens motivation, drives engagement, and fosters a sense of belonging, helping to build a more cohesive and positive workplace culture.
• Uncover Hidden Potential: Discover strategies for identifying and overcoming blind spots, enhancing self-awareness, and unlocking opportunities for leadership growth and effective teamwork.
• Master the Magic of Communication: Attendees will understand the importance of both verbal and non-verbal communication in HR, ensuring effective interactions with employees and stakeholders.
• Overall, Leave Inspired to Make a Difference: Equipped with new tools and perspectives, attendees will be empowered to apply what they’ve learned to become more impactful, connected, and growth-oriented HR professionals.
   

Delivering World-Class Customer Service: Lessons from The Mouse w/ Danny Snow (11:55am-12:55pm)

• Move from a task-based to experience-based mindset.
• Ensure your internal “backstage” doesn’t negatively impact your employee-facing “onstage.”
• Apply four strategies for consistently wowing people.
• Design and think through the lens of employee experiences.

The Power of Recognition: Turning Acknowledgment Into Action w/ Micki Gibbs (12:55pm-1:55pm)

• Explore the impact of positive recognition; practice crafting messages for people when it’s easy and recognize and recognize people you struggle to recognize
• Craft a “positive upward spiral” mindset to offer recognition more readily while enhancing the quality of connection to strengthen and align relationships and teams.

Empowering HR Leadership: From Blind Spots to Breakthroughs w/ Kevin McCarthy (2:15pm-3:15pm)

• Offers HR professionals valuable insights into self-awareness and leadership to help shape decision-making, workplace culture, and leadership effectiveness

The Magic of Communication: Reading Between the Lines w/ Mike Thornton (3:15pm-4:15pm)

• An interactive session blending comedy, magic, and HR principles to explore the power of communication in connecting with employees, reading non-verbal cues, and improving team dynamics.
   

Registration/Exhibitor Hall: 10:30am-11am

Lunch: 11am-11:45am

Welcome: 11:45am-11:50am

Program: 11:50am-4:15pm

Social Hour: 4:15pm-5:00pm

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